FAQs
What is the difference between ASCO Fitness and ASCO Runner?
ASCO Fitness is designed for bodybuilding and gym training, focusing on muscle-building and strength. ASCO Runner is for GPS tracking and performance, ideal for athletes who prioritize speed and endurance.
How do I download the apps to my iPhone?
You can find both ASCO Fitness and ASCO Runner in the Apple App Store. Simply search for 'ASCO' and download the app directly to your device.
Are the premium features worth the subscription?
Yes. Premium features include advanced workout plans, guided training sessions, and detailed nutrition tracking, which are essential for serious physique development.
Can I sync my Apple Watch data?
ASCO Runner supports Apple Watch integration, allowing you to sync your heart rate, calories, and GPS data automatically for a seamless experience.
How do I track my progress?
Our apps provide real-time tracking of your workouts, body measurements, and performance metrics, helping you stay on track with your fitness goals.
ASCO Fitness Support
Need help with ASCO Fitness? We're here to help. Find answers to common questions below or contact us directly if you need further assistance.
Frequently Asked Questions
Contact Support
Email Support
info@ascogroup.co.uk
Direct support is available via the email address above for users who prefer not to use the contact form.
How do I get started with ASCO Fitness?
Download the app from the App Store, create an account, and follow the on-screen onboarding to set your fitness goals.
How do I manage my ASCO Fitness Premium subscription?
ASCO Fitness Premium purchases made through the iOS app are processed through Apple's App Store. You can manage your Apple subscriptions through your Apple Account subscription settings.
How do I cancel my subscription?
Users can cancel their Apple subscriptions at any time through their Apple Account subscription settings in the iOS Settings app.
How do I restore a previous purchase?
If you previously purchased ASCO Fitness Premium using your Apple Account, you can use the 'Restore Purchases' option within the app where available.
What should I do if Premium isn't showing after I've subscribed?
First, try using the 'Restore Purchases' button in the app settings. If the issue persists, ensure you are signed in with the correct Apple ID.
How do I report a technical problem?
Please use the Technical Support section below to provide us with your device details and a description of the issue.
How do I change or manage my account?
Account settings can be managed directly within the ASCO Fitness app profile section.
How do I request help with my personal data or account deletion?
You can request account or data deletion by contacting us through the support form or email address provided on this page.
What devices does ASCO Fitness support?
ASCO Fitness is designed for iPhone and requires a compatible version of iOS. Check the App Store listing for specific version requirements.
Restore Purchases
Users who previously purchased ASCO Fitness Premium using their Apple Account can use the Restore Purchases option within the app where available. This allows you to reactivate your subscription on a new device or after reinstalling the app.
Technical Support
When reporting an issue, please provide your iPhone model, iOS version, ASCO Fitness app version, and a detailed description of the problem. This information helps our team diagnose and resolve issues more efficiently.
Privacy & Your Data
We take your privacy seriously. You can view our Privacy Policy and Terms & Conditions using the links below. If you have any privacy questions or wish to request account and data deletion, please contact us directly.
ASCO Runner
Support for ASCO Runner is also available through ASCO. When submitting a support request, please select either ASCO Fitness or ASCO Runner to ensure your inquiry is directed to the correct team.
ASCO
ASCO Fitness
ASCO Runner
Contact Support
Privacy Policy
Terms & Conditions
Get in Touch
Support
info@ascogroup.co.uk
Phone
01795501714
Headquarters
Kent, England